Terms of Service & Acceptable Use Policy

You are responsible for maintaining the confidentiality of your account credentials. You agree to accept responsibility for all activities that occur under your account.

As an agency user, you are also responsible for the actions and compliance of your sub-accounts and end-clients. You must ensure that all users operating under your agency account comply with these Terms, applicable laws, and the acceptable use requirements set forth herein.

By using the Service to make or receive voice calls, send SMS/MMS messages, or operate AI-powered communication agents, you agree to comply with all applicable telecommunications laws and regulations, including but not limited to:

• Telephone Consumer Protection Act (TCPA) — You must obtain proper prior express written consent before making any autodialed or pre-recorded calls or sending automated text messages to consumers.
• Telemarketing Sales Rule (TSR) — You must comply with FTC telemarketing rules including do-not-call requirements and disclosure obligations.
• CAN-SPAM Act — All commercial electronic messages must comply with CAN-SPAM requirements including accurate headers and opt-out mechanisms.
• State and Local Laws — You are responsible for compliance with any state-specific telemarketing, robocall, or data privacy regulations that apply to your business and your clients' businesses.
• FCC Regulations — All use of voice and messaging services must comply with applicable FCC rules, including caller ID requirements and restrictions on artificial or pre-recorded voice messages.

You acknowledge and agree that before initiating any automated communication (voice call, SMS, or chat) to any individual, you or your client must have obtained valid prior express written consent from that individual, as required by the TCPA and related regulations. This consent must:

• Be in writing (which may be electronic)
• Clearly authorize the specific type of communication (calls, texts, or both)
• Identify the party or parties authorized to send the communications
• Include the phone number to which communications may be sent
• Not be a condition of purchasing any goods or services

You are solely responsible for maintaining records of all consents obtained and must be able to produce such records upon request by Automation Studios or any regulatory authority.

You agree not to use the Service to:

• Send unsolicited communications (spam), including calls or texts to individuals who have not provided proper consent
• Engage in any form of harassment, fraud, phishing, or deceptive practices
• Impersonate any person, business, or entity, or misrepresent your affiliation with any party
• Transmit content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Use the Service to conduct or facilitate illegal activities of any kind
• Attempt to bypass, circumvent, or disable any security, rate-limiting, or compliance features of the platform
• Use the Service in a manner that violates the acceptable use policies of our third-party providers, including Twilio
• Make calls or send messages using spoofed, misleading, or inaccurate caller ID information
• Contact numbers on the National Do Not Call Registry or any applicable state do-not-call lists without a valid exemption

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without prior notice.

When deploying AI-powered voice agents, chat agents, or SMS agents through the Service, you agree to clearly disclose to all recipients that they are communicating with an AI system. This disclosure should occur at the beginning of each interaction and must comply with all applicable laws and regulations governing AI-generated communications.

You are responsible for configuring your agents with appropriate disclosures and ensuring end-users are informed about the nature of the communication, data collection practices, and their rights to opt out.

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

You acknowledge that communications processed through the Service (including call recordings, transcripts, chat logs, and SMS content) may be stored and processed for service delivery, analytics, quality assurance, and compliance purposes. You are responsible for informing your end-users and clients about any recording or monitoring of communications, as required by applicable laws (including two-party consent states).

The Service integrates with third-party providers including, but not limited to, Twilio (telecommunications), Retell AI (voice AI), Clerk (authentication), Stripe (payments), and GoHighLevel (CRM). Your use of the Service may be subject to the terms and policies of these third-party providers. Automation Studios is not responsible for the availability, accuracy, or policies of third-party services.

By using the telecommunications features of the Service, you also agree to comply with Twilio's Acceptable Use Policy and Twilio's Terms of Service.

Certain features of the Service require a paid subscription or usage-based charges. You agree to pay all fees associated with your selected plan and usage. Fees are non-refundable except as required by law or as expressly stated in your service agreement.

Telecommunications usage (voice minutes, SMS messages, phone number rentals) is billed based on actual usage and deducted from your agency wallet balance. You are responsible for maintaining a sufficient wallet balance to cover usage costs.

Automation Studios reserves the right to suspend or terminate your account at any time, with or without notice, for conduct that we determine, in our sole discretion, violates these Terms, is harmful to other users or third parties, or is otherwise objectionable. Grounds for suspension include but are not limited to:

• Violation of telecommunications laws or regulations
• High complaint rates or carrier flags on your phone numbers
• Failure to maintain proper consent records
• Non-payment of fees
• Any violation of the Acceptable Use Policy